Make it easy for your customers to access user-friendly automated customer service, when a live operator is not practical. Join the growing number of public power utilities turning to the hosted interactive voice response (IVR) system.
After about six years as a manager in the water and wastewater division for New Braunfels Utilities (NBU) in Texas, Trino Pedraza took the position of Systems Control Manager and brought his enthusiasm for thinking creatively about technology to his new Division.
The National Rural Electric Cooperative Association (NRECA) today announced a collaboration between N-Dimension Solutions, Inc., Milsoft Utility Solutions, and NRTC to develop “REACT,” a tool to rapidly detect cyber attacks and compromised utility systems. REACT will advance the technologies of Essence.
Amicalola Electric Membership Corporation (EMC) in Georgia has chosen the Milsoft Geographic Information System (GIS). Amicalola EMC, already a user of Milsoft Engineering Analysis and Milsoft OMS, has expanded their Milsoft E&O System with the addition of Milsoft GIS.
The Federal Communications Commission made a Declaratory Ruling on the Telephone Consumer Protection Act in a manner that favored Electric Utilities in regards to how they communicate with customers.
TextPower, announced that SmartAlerts™ have been successfully deployed by Northern Virginia Electric Cooperative (NOVEC), providing customers with convenient, reliable text messaging communications for outage alerts and seasonal peak demand shaving.
Milsoft, and Itron, Inc., a world-wide technology and services company dedicated to the resourceful use of energy and water, have announced the successful integration between Outage Management System and Itron’s smart grid and AMI software.
ABILENE, Texas – May 11, 2014 — Milsoft Utility Solutions, Inc., Peninsula Light Company in Gig Harbor, Washington, has chosen Milsoft Hosted Interactive Voice Response (IVR) Communications.
Milsoft Utility Solutions and FieldWorker Products Ltd. have successfully passed interoperability tests for the interface between Milsoft’s E&O System, including its Outage Management System (OMS), and FieldWorker’s custom enterprise mobility solutions.