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Milsoft UserVoice—a platform to suggest new features, vote on enhancements, and collaborate at MyMilsoft.com. Your input directly influences our development roadmap, ensuring our software meets your utility’s unique needs.

Electric grids face constant pressure from storms, aging infrastructure, cyber threats, and shifting demand.

While there are many issues CEO’s face daily, we’ll focus on the broader industry challenges facing CEO’s in the here and now.

For today’s utility executives, the challenge is clear: deliver reliable power, maintain operational efficiency, and provide exceptional service—all while preparing for a rapidly changing grid.

As electric utilities face increasing pressure to maintain reliable service in the face of aging infrastructure, extreme weather, and growing demand, reliability metrics like SAIFI (System Average Interruption Frequency Index) and SAIDI (System Average Interruption Duration Index) have become critical indicators of performance.  

According to research shared by Insight Software, “52 percent of organizations say they do not have a strategy for managing their data, which means they’re missing the ability to look at the bigger picture.

The University of Pittsburgh Swanson School of Engineering and Milsoft Utility Solutions, Inc. have entered a research partnership to further pathways for software development, student engagement and recruitment.

Energy is a major component of the United States’ economy. According to the University of Michigan Center for Sustainable Studies, “the U.S. spent $1.2 trillion on energy, or 5.7% of Gross Domestic Product (GDP)” in 2019. While that’s no small amount of what the U.S. produces, the somewhat surprising news is that energy consumption is projected to decline in the coming decades. By 2050, energy per capita is expected to decline below 300 million BTUs per capita, a dip beneath current usage statistics.

In any sort of business, relationships with customers don’t manage themselves. Even when it comes to organizations as large and labyrinthine as utilities, meeting customers at their point of need matters. Billing errors occur, payments don’t get made promptly, accounts need service adjustments, and physical assets require repair. If employees can’t connect a customer’s past history with a current issue, frustration starts to rise, and the utility won’t be able to execute its core mission.