CRC was formed in 1992 by a group of Midwestern electric cooperatives to provide after-hour call handling, dispatching, and alarm monitoring. Over the past 25 years, the organization has evolved into the largest utility call center of its kind, and it continues to operate as a cooperative, owned by the utilities that use its services. Today, CRC operates 24-hours-a-day from facilities in Minnesota, Texas, and Tennessee providing call handling to 350 electric utilities in 41 states.
The Invoice Cloud (IC) SaaS Customer Engagement solution enhances the Milsoft communication system by enabling utilities to offer a Fortune 100 payment experience to their customers. PCI compliant, Electronic Bill Presentment & Payment (EBPP) provides flexible billing/payment options, including autopay, real-time mobile and Pay by Text, web, and phone payments. IC’s solution helps utilities to improve customer collections and ease the CSR burden by driving customers to self-service and reduce costs.
Nuance Communications is a multinational computer software technology corporation, headquartered in Burlington, Massachusetts, USA, that provides speech and imaging applications.
TextPower, Inc. provides alerts and authentication solutions to 70 utilities throughout North America using text (SMS). Our SmartAlerts platform provides utilities with tools to:
Allow 2-way Outage notifications of outages to/from consumers;
Notify consumers to curtail load with Beat The Peak alerts;
Improve collections with real-time disconnect notices;
Simplify field crew 2-way communications with text to/from individuals or groups.
Integrated with Milsoft, Daffron, CRC, PCS, and others. Unique TCPA Compliance Program. Visit www.textpower.com/utilities for more info.
Milsoft has long championed the practice of integrations. We believe customers have a right to choose the tools that work best for them. The MultiSpeak Specification is a key industry-wide standard for realizing the potential of enterprise application interoperability. The MultiSpeak Specification is the most widely applied de facto standard in North America pertaining to distribution utilities and all portions of vertically-integrated utilities except generation and power marketing. To see all the different technologies that already have enjoy certified Milsoft integrations click on the button below: