Cooperative Response Center (CRC)
CRC was formed in 1992 by a group of Midwestern electric cooperatives to provide after-hour call handling, dispatching, and alarm monitoring. Over the past 25 years, the organization has evolved into the largest utility call center of its kind, and it continues to operate as a cooperative, owned by the utilities that use its services. Today, CRC operates 24-hours-a-day from facilities in Minnesota, Texas, and Tennessee providing call handling to 350 electric utilities in 41 states.
Invoice Cloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, Invoice Cloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.invoicecloud.com.
Nuance Communications is a multinational computer software technology corporation, headquartered in Burlington, Massachusetts, USA, that provides speech and imaging applications.
Milsoft Customer Outage Alerts, Personnel Notification, and Milsoft IVR offer dynamic texting solutions. Our texting, powered by TextPower Inc., provides alerts and authentication solutions to over 100 utilities in the United States. As well, it allows for automated and ad-hoc text messages based on event triggers, such as bill reminders, disconnect notices and prepaid notices.
Milsoft has long championed the practice of integrations. We believe customers have a right to choose the tools that work best for them. The MultiSpeak Specification is a key industry-wide standard for realizing the potential of enterprise application interoperability. The MultiSpeak Specification is the most widely applied de facto standard in North America pertaining to distribution utilities and all portions of vertically-integrated utilities except generation and power marketing. To see all the different technologies that already have enjoy certified Milsoft integrations click on the button below: