Customer Information System
Benefits for Managers
With over 30 years of experience delivering the tools you need, we are ready to be your trusted partner to equip your utility for success now and into the future. We connect your data in a way that enables you to empower your staff and your consumers. Our system automation allows your staff to do fewer manual, error-prone tasks and spend more time connecting with consumers. Engaged consumers typically save the utility time and money. Delight your consumers with a self-service portal that allows them to control their account and pay their bill from anywhere.
You shouldn’t have to guess or wonder how things are going at any given moment. Through real-time reporting and analytics our system provides you with the information you need to know about your staff, your consumers, and your revenues.
Benefits for Information Technology
Our Hosted and On-Premise solutions offer the state-of-the-art security, reliability, and resiliency that your utility needs. Our browser-based software is accessed through an encrypted VPN network, allowing both ease-of-use and proper security controls. System logging, tracking, and reporting are available out-of-the-box, and you can also access your data with any ODBC report writer. Control access to every part of our system with our Security module and analyze system status with our real-time reporting and analytics. If your IT resources are limited or already stretched thin, let us help by offloading the tasks for maintenance, security, and upkeep of the systems used to run our solutions. We undergo an annual SOC audit to ensure your data is always secure and that our data center for hosted customers complies with the industry standard for access and control.
Benefits for Customer Service
Our CIS serves as the billing hub that gathers all relevant consumer data across your organization into one location, in real time, connecting all of your departments. Our built-in Cash Drawer makes it easy to accept payments. Prepaid Billing, Net Metering, and other key functionality are already built-in so there is no need to buy additional software. Our CIS has everything you need.