Telecom Readiness Testing
Investing in an IVR system is money well spent, however, it’s not until an outage occurs that you learn that your IVR system was either set up incorrectly or inefficiently.
With Milsoft Telecom Readiness Testing, aptly named “Hammer Testing,” Milsoft can create simulations that test the readiness of your IVR system. Typically, when an IVR system fails, it’s because of a problem only identified during heavy use periods. Why not incorporate a yearly “Hammer Test” into your budget and make sure that your system has not changed or degraded over a period of time or change? Make Hammer Testing a part of your disaster preparedness plan.
Milsoft Telecom Readiness Testing
Milsoft Telecom Readiness Testing (Hammer Testing) strains your IVR system by simulating the call volumes typically associated to events that cause large call volumes. Virtually any IVR can handle the load when that load is small but is your IVR system ready for an onslaught? Milsoft has the ability to place hundreds, thousands, or tens of thousands of calls to your IVR.
Use the results to make critical adjustments to your outage management plans.
How it Works
Upon completion of each call, the system will immediately place another call to that line. The idea behind the test is to keep all lines constantly in use and to do so for an extended period of time. Doing so will accurately depict the performance a utility may expect from their in-house voice system when a real outage occurs. All tests are monitored by trained Milsoft personnel, allowing problems in system performance and call routing to be identified immediately. Testing may be conducted at the convenience of the utility, either during normal business hours or after hours so as not to interfere with every day operations.
- Capable of initiating hundreds of calls simultaneously to test your IVR to its limits
- Can be done during or after hours
- Will test any IVR system regardless of manufacturer
- Provides early detection of problems in set up, configuration, or communications hardware