Outage Management
Benefits for Utility Managers
As costs for providing service increases, utilities face having to do more with less. Operational costs outpace rate increases; replacing retiring staff becomes difficult if not impossible. The utility must operate more efficiently than ever before. Milsoft Outage Management software gives our customers the ability to manage outages more effectively and efficiently. Integrations to other critical utility systems like Automated Metering, SCADA, and Billing put all the information needed for efficient outage management in one place. The centralization of this data allows system operators to focus on one system equipped with the tools and knowledge required to get the power restored as quickly and as safely as possible. Leverage that with the power of Milsoft Communications products and improve your customer experience when it comes to power outages. Get rid of busy signals on the phone, give them accurate and up to date information about their specific outage, and provide that conversation in their preferred communication medium, phone, text, or email. Use the Milsoft Web Outage Viewer to give the public a map with all active outages on it and the information you wish to share displayed. With Milsoft Outage Management, we not only help employees restore outages; we also keep the public informed along the way.
Keep Everyone Informed
The Milsoft Outage Management system includes tools to allow utility customers to stay more informed with outage information. Customers can view the Outage Web Viewer to see where current outages are occurring, estimated times of restoration, and other outage-related information. Customers can also log into the outage web viewer to report outages for their accounts and view the status of existing outages affecting their accounts.
Robust Electrical Model
Detailed circuit model representation allows for quick location predictions of current outages so crews are dispatched to a specific piece of equipment in the field, eliminating the need for lengthy line patrol. The same model gives the dispatcher the power to represent what’s happening in the area with robust switching and restoration tools. Equipment can be opened and closed, lines are broken to create open points, and jumpers installed to create new feeds.
Work Outages in the Field
Milsoft FieldSyte™, powered by RC Map Engine, is packed with features that make it possible for personnel to work outages in real-time on mobile devices. Whether you are using Android, IOS, or Windows, the COMPLETE Milsoft data model accessible in the field, whether connected or disconnected to the network.
Taking on Storms Since 2002
Hundreds of utilities use Milsoft OMS already. Those same utilities report that it has increased the effectiveness of their employees, shortened outage duration, and improved customer communications and service. They have told us, “Milsoft Outage Management has been a great investment with ROI often realized in just a few storms.”
StormSyte™️: Help is on the way
When your utility faces a large-scale outage, every second counts. StormSyte is your go-to web-based platform, designed to ensure help is on the way precisely when you need it most.
Business Partners
Learn more about business partners that add value to the Milsoft Outage Management System. The following vendors have ongoing business agreements with Milsoft in addition to validated integrations with our OMS system. We’ve also included a link to MultiSpeak which lists all certified integrations to Milsoft.