Benefits for Utility Managers
As costs for providing service increases, utilities face having to do more with less. Operational costs outpace rate increases; replacing retiring staff becomes difficult if not impossible. The utility must operate more efficiently than ever before. Milsoft Outage Management software gives our customers the ability to manage outages more effectively and efficiently. Integrations to other critical utility systems like Automated Metering, SCADA, and Billing put all the information needed for efficient outage management in one place. The centralization of this data allows system operators to focus on one system equipped with the tools and knowledge required to get the power restored as quickly and as safely as possible. Leverage that with the power of Milsoft Communications products and improve your customer experience when it comes to power outages. Get rid of busy signals on the phone, give them accurate and up to date information about their specific outage, and provide that conversation in their preferred communication medium, phone, text, or email. Use the Milsoft Web Outage Viewer to give the public a map with all active outages on it and the information you wish to share displayed. With Milsoft Outage Management, we not only help employees restore outages; we also keep the public informed along the way.