Benefits for Utility Managers
As costs for providing service increases, utilities face having to do more with less. Operational costs outpace rate increases; replacing retiring staff becomes difficult if not impossible. The utility must operate more efficiently than ever before. Milsoft Outage Management software gives our customers the ability to manage outages more effectively and efficiently. Integrations to other critical utility systems like Automated Metering, SCADA, and Billing put all the information needed for efficient outage management in one place. The centralization of this data allows system operators to focus on one system equipped with the tools and knowledge required to get the power restored as quickly and as safely as possible. Leverage that with the power of Milsoft Communications products and improve your customer experience when it comes to power outages. Get rid of busy signals on the phone, give them accurate and up to date information about their specific outage, and provide that conversation in their preferred communication medium, phone, text, or email. Use the Milsoft Web Outage Viewer to give the public a map with all active outages on it and the information you wish to share displayed. With Milsoft Outage Management, we not only help employees restore outages; we also keep the public informed along the way.
Benefits for Utility Engineers
Today’s modern grid devices require accurate engineering data more than ever. The Milsoft Outage Management system leverages the power of the Milsoft Circuit Model. What does that mean? It means that your Outage Management System can run fault analysis, so when a fault is measured at a protective device on the system, Milsoft Outage Management can give locations where that fault is possible. Since the same model is available in Milsoft Engineering Analysis, load and voltage studies can be run on the model to ensure that outage restoration efforts will meet system requirements. The Switching Scheduler feature allows an engineer to use Milsoft Engineering Analysis to test different switching scenarios. Approved action plans can be accepted and sent directly to the Milsoft Outage Management system for implementation in the field. The system operator is given the project exactly as it is designed, eliminating the need to search to data or reference a paper plan.
Benefits for Utility Operations
You never know when the next big storm is going to hit. It could be today or next year, but Milsoft Outage Management will prepare your utility for it. Milsoft puts all the tools needed in the hands of who needs them during the worst of times. Whether it’s call handling, dispatching crews, working outages from the field, or maintaining communication with your customer base, Milsoft has the tools to fit the role. The Milsoft Outage Management DisSPatch system gives your system operators the ability to interact with data from several software systems, including Automated Metering, SCADA, Automated Vehicle Locations, and Customer Billing. The robust prediction engine processes the incoming events and provides the exact outage location on the circuit model. Crews in the field can leverage Milsoft Mobile to see outages on the system and work those outages tickets to the point of restoration. Using Milsoft OMS frees up resources in the office to manage the entire event more efficiently. With Milsoft Communication software acting as the front line defense for customer calls and inquiries, resources are available to manage outages instead of being tied up on the phone. Getting rid of busy signals is also an excellent thing for anxious customers. Milsoft has the tools to fit any role when the big one hits.