Automated Customer Services for Management
Milsoft’s Automated Customer Service System (TeleLink®) is a powerful tool for bolstering customer and employee satisfaction levels. Each day, employees spend hours on simple, repetitive tasks. As a result, Customer Service Representatives (CSR’s) often don’t have time to deal with complicated issues. When this happens, it is often the customer who suffers. With TeleLink handling common requests, utility employees can devote more time to resolving challenging problems while providing a higher level of customer service. A significant amount of additional resources would be required to match TeleLink’s level of customer service support.