Automated Customer Services for Management
Milsoft’s Automated Customer Service System (TeleLink®) is a powerful tool for bolstering customer and employee satisfaction levels. Each day, employees spend hours on simple, repetitive tasks. As a result, Customer Service Representatives (CSR’s) often don’t have time to deal with complicated issues. When this happens, it is often the customer who suffers. With TeleLink handling common requests, utility employees can devote more time to resolving challenging problems while providing a higher level of customer service. A significant amount of additional resources would be required to match TeleLink’s level of customer service support.
Automated Customer Services for Operations
With Milsoft Automated Customer Service (TeleLink) processing routine customer services, your customer service representatives (CSR’s) will be available to support other mission-critical responsibilities. Whether helping customers or co-workers, you’ll get a lot more internal support than previously possible.
Automated Customer Services for Representatives
Significantly reduce the volume of repetitive tasks handled throughout the day by giving customers a host of self-service options. Allowing customers to help themselves is a win-win situation. Customers that choose to use automated services get what they want in the way they want it. In turn, CSRs have more time to deal with more challenging tasks that are much harder to automate. Many of these automated services are available 24 hours a day and seven days a week. Achieving a higher level of customer satisfaction makes things a lot nicer around the office!