Hosted Solutions-Interactive Voice Response
Benefits for Management
Hosting your IVR has a rippling effect throughout your organization. With no hardware and software to maintain, the in-house staff has more time and resources to support customers. Eliminate significant upfront capital equipment expenses and the risks of dealing with obsolescence and equipment depreciation with software as a service. There are other considerations: rapid deployment, lower total cost of ownership, and better reliability. Milsoft hosted solutions has processed millions of outbound calls, notifications, and PCI/DSS compliant payments in the last few years alone. Your system will reside in a Terremark facility. Terremark provides enterprises with the world’s most sophisticated IT infrastructure and security solutions. Be safer and do more with less with Milsoft Hosted IVR.
Benefits for Operations
The faster your team identifies a problem, the faster it can be solved. Milsoft Hosted IVR gives customers the ability to report outages through a variety of means. Once communicated, the outage call updates your outage management system in real-time. However, Milsoft Communications does much more than just process outages and their associated requests for help. Milsoft Hosted IVR can be used to send out notices, polling, or surveys. The Milsoft Communications system creates an automated communications tool for not only sending information but getting feedback on issues important to your utility. You can also provide services like bill payment, which is PCI compliant. With our “Hammer Test,” you can also run outage simulations and train your teams to respond better, faster, and more reliably.
Benefits for Customer Service
CSR’s do a great job of answering phones, but they can do so much more than that. With our system, they can add essential assistance to the power restoration process. With the Milsoft system automatically managing incoming calls, CSR’s can update the IVR system with up-to-the-minute status messages that ensure that customers are getting updated. So CSR’s are more productive while benefiting from the peace of mind that nobody that requires a human is getting a busy signal. CSR’s can use the IVR system to help automate processes like bill payment notices or disconnect warnings. With Milsoft’s PCI compliant bill payment, CSR’s can also be relieved of having to take payments on a one to one basis. The customer would be able to pay on their own and within a secured environment.
|Communications (IVR)||2 MB|
|Hosted IVR||1 MB|
|PCI Payment Application Data Security Standard||145 KB|