Milsoft Utility Solutions

Articles under Milsoft News and Events

Peninsula Light Company Chooses Milsoft Hosted IVR

ABILENE, Texas – May 20, 2014 — Milsoft Utility Solutions, Inc., Peninsula Light Company in Gig Harbor, Washington, has chosen Milsoft Hosted Interactive Voice Response (IVR) Communications.

Peninsula Light Company has steadily implemented the best possible technologies and methods to communicate with its customers including the company’s website, text messaging, Facebook and Twitter.  The deployment of Milsoft Hosted IVR further expands and improves the convenience and flexibility of customer communications.

Milsoft Hosted IVR Communications enables utilities to communicate with their customers and employees, rain or shine, 24/7/365 with clear, accurate and consistent information on every call. Customers can report outages without being turned away by a busy signal, and the utility can contact them with updates on outages or other events. Milsoft Hosted IVR can accomplish this more economically, conveniently and reliably than on-site telecom hardware and software.

About Peninsula Light Company

Peninsula Light Co. is a member owned electric cooperative, the sixth oldest in the U.S. Since 1925, the utility has been serving the Gig Harbor and Key Peninsulas, and Fox Island in Western Pierce County. PenLight is a “full requirements utility” of the Bonneville Power Administration. The utility has grown to be the second largest cooperative in the Northwest, serving over 31,000 meters with 977 miles of line and 112 square miles of service territory. The company also provides service to 3,230 water consumers. To learn more visit: Peninsula Light Company.

About Milsoft Utility Solutions, Inc.

The Milsoft team has provided industry leading engineering and operations software and support to electric utilities in the US and abroad for more than 25 years. More than a thousand utilities, consultants, universities and others use Milsoft solutions. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid.  Milsoft’s customers say that the company’s excellence in technical support and customer service is unmatched by other vendors that they deal with.  Learn more at: Milsoft Utility Solutions.

Deep East Texas Electric Cooperative Chooses Milsoft GIS & OMS

ABILENE, Texas – December 17, 2013 — Milsoft Utility Solutions, Inc., Deep East Texas Electric Cooperative has purchased Milsoft Geographic Information System (GIS) and Milsoft Outage Management System (OMS).

Deep East Texas EC, a long time user of Milsoft Engineering Analysis, has expanded to the Milsoft E&O System with the addition of GIS and OMS.  “Milsoft GIS will enable us to more conveniently and accurately create, manage and use the circuit model, system maps and facilities data that we need for the best possible planning and operation of our electric distribution system,” said System Engineer Jessie Morgan, “and the Milsoft OMS will help us identify and respond to service outages more quickly and efficiently than ever.”

Milsoft GIS software provides state of the art capabilities for electric utility mapping and asset data management through powerful yet easy to use software that incorporates a detailed electric network circuit model and is fully integrated with ESRI GIS tools. It provides all of the data capture, management and display capabilities that a utility needs to realize the full benefits of using GIS.  Milsoft OMS enables utilities to detect, evaluate and respond to customer service outages more quickly and effectively, especially during severe system outage events. A detailed electric network connectivity model and logical location prediction enable speedy, accurate detection, response and restoration and ensures timely and accurate communications with employees, customers and other stakeholders. Milsoft leads the industry in integration and interoperability of its E&O System, including the GIS and OMS applications, with its customers’ other systems and applications.

About Deep East Texas Electric Cooperative

Deep East Texas Electric Cooperative is an electric transmission and distribution cooperative headquartered in San Augustine, Texas. The utility serves approximately 42,000 metered accounts including residential, commercial and industrial customers as well as municipalities in eight counties in extreme east Texas.  Learn more at Deep East Texas Electric Cooperative.

About Milsoft Utility Solutions

The Milsoft team has provided industry leading engineering and operations software and much acclaimed customer service and support to electric utilities in the US and abroad for more than 25 years. More than 1,000 utilities, consultants, universities and others use Milsoft solutions for planning, analysis and operations. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid.

Nashville Electric Service Chooses Milsoft Utility Solutions IVR System

ABILENE, Texas – June 5, 2013 — Milsoft Utility Solutions, Inc., Nashville Electric Service (NES) in Tennessee has chosen the Milsoft Communications Interactive Voice Response (IVR) system.

Customer communications is critically important to NES. Last year the utility handled approximately 1.9 million calls and inquiries.  NES has chosen Milsoft in order to be able to communicate even better with its customers. “Our strategic plan calls for us to continue proactive communication with our stakeholders,” said NES Teresa Corlew, NES Chief Customer Care Officer, “and the Milsoft IVR is a new and better way to enhance our customer communication.”

Milsoft’s communications modules are used by 250+ utilities for customer communications and service as well as employee communications and scheduling.  It includes two-way IVR, email messaging and text messaging integration, and it integrates with a utility’s customer information, billing and service systems. Milsoft Communications will enable customers to communicate with NES 24/7/365 while ensuring the same consistent, accurate and clear information every time…. Further, it will virtually ensure that no customer is turned away by a busy signal.

About Nashville Electric Service

NES is one of the 12 largest public power systems in the nation, distributing energy to more than 360,000 customers in Middle Tennessee. NES is one of only six public power systems in the nation to receive the industry’s highest recognition for reliability and safety, the American Public Power Association‘s Reliable Public Power Providers (RP3) Diamond status. NES is deeply customer-focused and steadily seeks and deploys better ways to enhance customer communications in order to achieve its strategic direction: “NES will be the No. 1 utility among its peers for customer and employee satisfaction.”  Learn more at www.nespower.com. 

About Milsoft Utility Solutions, Inc.

The Milsoft team has provided industry leading engineering and operations software and support to electric utilities in the US and abroad for more than 25 years. Some 1,000 utilities, consultants, universities and others use Milsoft solutions for planning, analysis and operations. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid. Learn more at: www.milsoft.com.

Merced Irrigation District Chooses Milsoft Engineering Analysis

Milsoft EA is used by nearly 1,000 electric utilities, consultants, universities, research labs and others to model electric distribution networks for planning, analysis and operations. The extremely sophisticated but easy-to-use software has been helping utilities for more than 25 years to increase employee productivity, service reliability and operational efficiency as well as to ensure the most economical system improvements and additions.  The software is unparalleled in detail, accuracy and versatility, and Milsoft’s excellence in customer support is legendary.

About Merced Irrigation District

Formed in 1927, Merced Irrigation District owns, operates and maintains the New Exchequer and McSwain dams, reservoirs, and hydroelectric facilities on the Merced River as well as 239 deep irrigation wells, all in California’s Central Valley. In 1995 it began acting as an electric utility, serving not only its own facilities but also 7,500 retail electric consumers and growing. To learn more visit: Merced Irrigation District.

About Milsoft Utility Solutions, Inc.

The Milsoft team has provided industry leading engineering and operations software and support to electric utilities in the US and abroad for more than 25 years. Some 1,000 utilities, consultants, universities and others use Milsoft solutions for planning, analysis and operations. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid.

Natchez Trace Electric Power Association Chooses Milsoft GIS & FE

ABILENE, Texas – March 4, 2013 — Milsoft Utility Solutions, Inc., Natchez Trace Electric Power Association (NTEPA) in Houston, Mississippi, has chosen Milsoft Geographic Information System (GIS) and Milsoft Field Engineering (FE).

Natchez Trace EPA is collecting and organizing the data necessary to model and analyze its electrical distribution system and manage its assets so as to be able to plan, engineer and operate as reliably, economically and efficiently as possible. “As the demands on our electric distribution system become not only greater but more complex, we must have an accurate, detailed computer model and facilities data base,” said System Engineer Shawn Edmondson, “Milsoft FE and GIS will enable us to develop and maintain both.”

Milsoft GIS is used by 150 electric utilities for electric utility mapping and asset data management. The powerful yet easy to use software is fully integrated with ESRI GIS tools. It is unique in its capability to create and maintain a detailed electric network circuit model. Milsoft Field Engineering enables rapid, efficient collection and utilization of data from field design of system additions and improvements. Milsoft GIS and Milsoft FE together provide the data capture, management and display capabilities that a utility needs to maximize the many benefits of using GIS.

About Natchez Trace Electric Power Association

Natchez Trace EPA is a member owned electric distribution cooperative with headquarters in Houston, Mississippi, and district offices in Calhoun City and Eupora. The cooperative’s name came from the historic 440 mile trail between Houston, Mississippi, and Nashville, Tennessee, used for centuries by Native Americans, then by early European and American explorers.  An appropriate name for a utility founded in 1939 to create a path to the benefits of electric power and energy which now provides electric service to more than 15,823 members in portions of Calhoun, Chickasaw, Clay, Grenada, Pontotoc, Webster, and Yalobusha counties in north central Mississippi.  Learn more at: www.ntepa.com.

About Milsoft Utility Solutions, Inc.

The Milsoft team has provided industry leading engineering and operations (E&O) software and peerless customer support to the electric utility industry in the US and abroad for more than 25 years. Milsoft’s Engineering & Operations System integrates Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other systems, applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid.  Learn more at: www.milsoft.com.

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