ABILENE, Texas – May 20, 2014 — Milsoft Utility Solutions, Inc., Peninsula Light Company in Gig Harbor, Washington, has chosen Milsoft Hosted Interactive Voice Response (IVR) Communications.
Peninsula Light Company has steadily implemented the best possible technologies and methods to communicate with its customers including the company’s website, text messaging, Facebook and Twitter. The deployment of Milsoft Hosted IVR further expands and improves the convenience and flexibility of customer communications.
Milsoft Hosted IVR Communications enables utilities to communicate with their customers and employees, rain or shine, 24/7/365 with clear, accurate and consistent information on every call. Customers can report outages without being turned away by a busy signal, and the utility can contact them with updates on outages or other events. Milsoft Hosted IVR can accomplish this more economically, conveniently and reliably than on-site telecom hardware and software.
About Peninsula Light Company
Peninsula Light Co. is a member owned electric cooperative, the sixth oldest in the U.S. Since 1925, the utility has been serving the Gig Harbor and Key Peninsulas, and Fox Island in Western Pierce County. PenLight is a “full requirements utility” of the Bonneville Power Administration. The utility has grown to be the second largest cooperative in the Northwest, serving over 31,000 meters with 977 miles of line and 112 square miles of service territory. The company also provides service to 3,230 water consumers. To learn more visit: Peninsula Light Company.
About Milsoft Utility Solutions, Inc.
The Milsoft team has provided industry leading engineering and operations software and support to electric utilities in the US and abroad for more than 25 years. More than a thousand utilities, consultants, universities and others use Milsoft solutions. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid. Milsoft’s customers say that the company’s excellence in technical support and customer service is unmatched by other vendors that they deal with. Learn more at: Milsoft Utility Solutions.