Abilene, Texas — July 1, 2014 — Milsoft, an industry-leading provider of engineering and operations software for electric utilities, and Itron, Inc. (NASDAQ: ITRI), a world-wide technology and services company dedicated to the resourceful use of energy and water, have announced the successful integration between Milsoft’s Outage Management System (OMS) and Itron’s smart grid and AMI software. This collaboration makes both Milsoft OMS and Itron® Total Grid more effective and valuable for electric distribution utilities.
Interoperability between systems improves detection of customer service interruption and restoration thereby improving utility response and customer service.
“Milsoft is determined to seamlessly integrate and interoperate our Engineering & Operations System with every system and application that our customers use because that is what they want,” said Jeffrey Carr, co-chief executive officer, Product Development. “Interoperating with Itron means that more data is available for our OMS, enhancing the ability of our OMS users to detect, locate and respond to service outages and verify service restoration.”
Recently, the two companies successfully completed interoperability testing. Interoperability between Itron and Milsoft’s systems streamlines power outage information for utility customer service representatives. The interface between Milsoft’s Engineering & Operating System, including its OMS, and Itron’s OpenWay® Collection Engine and Itron’s IEE MDM is in compliance with the MultiSpeak® 3.0 standard. The integrated systems enable Milsoft’s OMS to request data from all AMI meters from Itron’s multi-commodity systems. Furthermore, Milsoft OMS, through MultiSpeak®, can determine the communication status of Itron’s meters. Itron’s systems actively detect outages and restorations as they occur and pushes them immediately to Milsoft’s OMS. This work represents Milsoft’s and Itron’s shared vision for giving utility customer service representatives the information they need to do their jobs more easily, effectively and efficiently.
“Interoperability between our systems will provide real-time information about measurement and control devices in the field, giving utilities a holistic view of their assets,” said Jeff Carkhuff, vice president of global product management for electricity at Itron. “By integrating Itron® Total Grid with Milsoft’s OMS, we are improving power recovery capabilities and helping public power utilities resourcefully manage electricity.”
The Milsoft team has provided industry leading engineering and operations software and support to electric utilities in the US and abroad for more than 25 years. More than a thousand utilities, consultants, universities and others use Milsoft solutions. Milsoft’s E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid. Milsoft’s customers say that the company’s excellence in technical support and customer service is unmatched by other vendors that they deal with.
Itron is a world-leading technology and services company dedicated to the resourceful use of energy and water. We provide comprehensive solutions that measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. With thousands of employees supporting nearly 8,000 customers in more than 100 countries, Itron applies knowledge and technology to better manage energy and water resources. Together, we can create a more resourceful world. Join us: www.itron.com.
The MultiSpeak® Specification is an industry-wide software standard that facilitates interoperability of diverse business and automation applications used in electric utilities. It has been developed and maintained by a collaboration of NRECA and the over 150 software vendors, consultants and utilities that are members of the MultiSpeak® Initiative. Learn more at: MultiSpeak.