25.2 In Beta Testing!
Version 25.2 for Engineering & Operations customers is now in beta testing, and it includes several exciting updates. Once testing and review are complete, we’ll share full details of the enhancements along with upgrade instructions for all E&O customers.
Milsoft Hosted Communications Platform Has Been Upgraded to Version 24.53!
A cornerstone of the 24.53 release is the introduction of Auto Transcribe, a novel service enabling the automatic transcription of messages within the Milsoft Communications Platform. This feature supports multiple transcription providers, including OpenAI’s Whisper, AssemblyAI, and upcoming integration with Deepgram in version 25.54, offering versatile options for BLS, IVR, and OMS functionalities.
Further enhancing the Business Logic Server (BLS) module, Milsoft has expanded BLS Inquiry capabilities to include GLDS, InvoiceCloud’s IVRAdvancedSearch, and NISC, significantly improving data retrieval efficiency. BLS Payment functionality sees notable upgrades with “Pay by Profile” supporting InvoiceCloud, Meridian OpenOne, and SEDC Json Payment Gateway, alongside the introduction of “Simple Pay” for streamlined text-based payments.
Texting enhancements are extensive, featuring configurable exact action word matches, dynamic URL placeholders, and refined control over two-way texting confirmations based on outage status. The system also now detects excessive inbound texts and integrates with Soprano Texting. A critical new capability is Two-Way Opt-In Tracking via Milsoft, which meticulously manages opted-in phone numbers for texting communications, ensuring compliance and focused outreach.
User administration in BLS has been refined with optional email addresses for users, the implementation of Multi-factor Authentication (MFA) per utility for enhanced security, and a new “Assist User in Security Requirements” tool to facilitate user support. A simplified “API User” type is also introduced for system-to-system integrations, optimizing resource utilization.
Enhancements for BLS Open Issues include expanded resolve/un-resolve functionality, service type modification, and ownership assignment, aiming to improve Issue Resolution workflows. Milsoft OCM will also gain columns for message existence and transcriptions, alongside an embedded MP3 player for direct audio playback.
This release continues the reduction of technical debt by deprecating WebIVR functionality (now integrated into BLS) and moving all IVREngine Legacy Inquiry interfaces to BLS, ensuring a modern and efficient platform architecture.
To learn more, please navigate to the Milsoft Communications page on mymilsoft.com to access the two new documents added to the Document Library section.
More Information: Milsoft Communications
Enhance Your Experience with CIS v25
In v25, the latest version of our Customer Information System (CIS), we are excited to introduce several new features to enhance the user experience and automate processes. One of the standout additions is the ability to send service orders to the field and automatically return them through FieldSyte.
We are currently working on enhancing this for the next version (v26), including Automatically Closing unmetered services when a metered service is closed, coordinating the return of separate services, read-in and read-out via AMI, and finally sending connect and disconnect commands directly from service orders.
Additionally, in v25, we’ve added device data for AMI and ERTs, making this data viewable in InfoCenter. External devices for Water/Gas, etc, can be changed out on a Service Order, and device data is available for all services, including unmetered services.
We have also enhanced our Location processes to include uploading locations from planning committees and GIS, and auto-numbering location numbers as they are created in these systems. These improvements are leading to the automation of creating a location directly from FieldSyte in the near future.
Looking ahead, we are actively working on several innovative features that will further automate and simplify processing in CIS. You can help choose and prioritize these features on MyMilsoft.com by submitting and voting on product enhancements.
Your Voice, Our Roadmap: Milsoft Puts You in the Driver’s Seat
This summer, Milsoft launched a game-changing new tool: UserVoice on MyMilsoft.com! We’ve made a commitment to put the power of product enhancement decisions directly into your hands, ensuring our software roadmap truly reflects the needs of your utility.
How It Works: Vote, Suggest, Influence
UserVoice is your dedicated platform for shaping the future of Milsoft’s products. Here’s what you can do right now on MyMilsoft.com:
- Vote on Existing Ideas: Review detailed write-ups of proposed product enhancements and cast your vote to instantly signal what matters most to your operations.
- Propose New Features: Have an innovative idea that will make your job easier? Don’t see it on the list? You can directly submit your own enhancement ideas for the community to vote on.
- Contribute Context: Elevate existing recommendations by adding comments that provide valuable perspective, real-world scenarios, and detailed reasoning for why a feature is essential.
Transparency in Action
The Milsoft Product Team is actively leveraging the results from UserVoice to finalize our product roadmaps and prioritize future software releases.
But our commitment doesn’t end there:
Once a voted-upon enhancement enters development, you’ll receive progress updates directly within UserVoice. You’ll know exactly which release your requested feature is targeted for, giving you unprecedented visibility into our development cycle.
We’ve already seen incredible engagement, with over 400 votes and comments contributing to our pipeline. Don’t let your brilliant ideas remain unheard!
Log on to MyMilsoft.com today and make sure your voice shapes the next evolution of your Milsoft software!
The 2026 Regional Training Schedule
This year we are offering training in Nashville,TN, Ft Valley, GA, Pensacola Beach, FL, and Dallas, Texas. If you are looking to increase or refresh your Milsoft software knowledge or if there’s a new hire that could benefit from the training, this is your or their chance to get the quality training needed.
Access the training schedule via mymilsoft.com
Brian Lassiter to Serve as the 2026 IEEE REPC Executive Committee Chair!
Milsoft’s own Brian Lassiter, VP of Product, will serve as this year’s IEEE REPC Executive Committee Chair. Brian plans to bring the entire engineering staff to the conference to help answer all your questions.
The event will be held April 1–3 at the Hilton Downtown in Tampa, Florida. If you’re new to the industry or unfamiliar with REPC, this conference focuses on reliability, resiliency, and maintainability in electric power and energy systems. We’d love to see you there!
Save the Date: Milsoft Users Conference 2026
Mark your calendars! The 2026 Milsoft User’s Conference will take place June 16–18, 2026, at the JW Marriott Austin, Texas. Our conference continues to grow each year, bringing together utility professionals for learning, networking, and collaboration.
The JW Marriott Austin offers excellent meeting spaces and is right in the heart of downtown, putting you close to Austin’s famous live music, local dining, and cultural attractions. Take some time to explore Lady Bird Lake, enjoy the vibrant food scene, or experience the city’s art and music offerings.
Stay tuned for more on sessions, speakers, and social events — you won’t want to miss this chance to connect with peers and explore everything Austin has to offer.
Save the date: June 16–18, 2026 — we can’t wait to see you there!
Milsoft To Increase Benefit of Being a Presenter at the Users Conference
Milsoft recognizes the tremendous value that comes from customers sharing their software and operational expertise with fellow users. To encourage more of these shared experiences, we’re offering a 100% registration fee waiver for any customer presentation accepted into the conference agenda.
If you have a compelling story about your utility and how you’ve used Milsoft software, we’d love to hear it—and so will other utilities.
Contact Us About Presenting
Off the Clock: Julie Henry
Julie Henry became a valued member of the Milsoft team with the acquisition of Daffron & Associates in 2020. For 18 years, she has proudly served our customers in various roles, including project management, account management, and sales.
When off the clock, Julie and her husband, Mike, enjoy spending time outdoors with their family. Camping, boating, hunting, and hiking keep them active throughout the year.
Want to share an “Off the Clock” story with us? We’d love to share it! Send your story and picture to christy.fayard@milsoft.com.