Milsoft Utility Solutions

Articles under Milsoft News and Events

2026 Milsoft Users Conference

 

Join us in Austin, Texas, June 16-18th for our annual Milsoft Users Conference!

Education, Inspiration, Camaraderie, and Entertainment Awaits You.

Immerse yourself in three days of intensive growth at the Milsoft Users Conference, a premier event designed to sharpen your specialized skills while opening doors to new product possibilities. Beyond the breakout rooms, our expert staff will be waiting in the lab for one-on-one sessions to help you tackle your unique technical challenges. You will also have direct access to over 30 leading exhibitors and partners at our expo, creating the perfect environment to spark conversations about integrations and cutting-edge solutions. It is an unmatched opportunity to trade insights, build lasting connections, and bring a wealth of new knowledge back to your team.

Register and find out more information here: www.milsoftuc.com

 

Milsoft Current News December 2025 Edition

25.2 In Beta Testing!

Version 25.2 for Engineering & Operations customers is now in beta testing, and it includes several exciting updates. Once testing and review are complete, we’ll share full details of the enhancements along with upgrade instructions for all E&O customers.

Milsoft Hosted Communications Platform Has Been Upgraded to Version 24.53!

A cornerstone of the 24.53 release is the introduction of Auto Transcribe, a novel service enabling the automatic transcription of messages within the Milsoft Communications Platform. This feature supports multiple transcription providers, including OpenAI’s Whisper, AssemblyAI, and upcoming integration with Deepgram in version 25.54, offering versatile options for BLS, IVR, and OMS functionalities.

Further enhancing the Business Logic Server (BLS) module, Milsoft has expanded BLS Inquiry capabilities to include GLDS, InvoiceCloud’s IVRAdvancedSearch, and NISC, significantly improving data retrieval efficiency. BLS Payment functionality sees notable upgrades with “Pay by Profile” supporting InvoiceCloud, Meridian OpenOne, and SEDC Json Payment Gateway, alongside the introduction of “Simple Pay” for streamlined text-based payments.

Texting enhancements are extensive, featuring configurable exact action word matches, dynamic URL placeholders, and refined control over two-way texting confirmations based on outage status. The system also now detects excessive inbound texts and integrates with Soprano Texting. A critical new capability is Two-Way Opt-In Tracking via Milsoft, which meticulously manages opted-in phone numbers for texting communications, ensuring compliance and focused outreach.

User administration in BLS has been refined with optional email addresses for users, the implementation of Multi-factor Authentication (MFA) per utility for enhanced security, and a new “Assist User in Security Requirements” tool to facilitate user support. A simplified “API User” type is also introduced for system-to-system integrations, optimizing resource utilization.

Enhancements for BLS Open Issues include expanded resolve/un-resolve functionality, service type modification, and ownership assignment, aiming to improve Issue Resolution workflows. Milsoft OCM will also gain columns for message existence and transcriptions, alongside an embedded MP3 player for direct audio playback.

This release continues the reduction of technical debt by deprecating WebIVR functionality (now integrated into BLS) and moving all IVREngine Legacy Inquiry interfaces to BLS, ensuring a modern and efficient platform architecture.

To learn more, please navigate to the Milsoft Communications page on mymilsoft.com to access the two new documents added to the Document Library section.

More Information: Milsoft Communications

Enhance Your Experience with CIS v25

In v25, the latest version of our Customer Information System (CIS), we are excited to introduce several new features to enhance the user experience and automate processes. One of the standout additions is the ability to send service orders to the field and automatically return them through FieldSyte.

We are currently working on enhancing this for the next version (v26), including Automatically Closing unmetered services when a metered service is closed, coordinating the return of separate services, read-in and read-out via AMI, and finally sending connect and disconnect commands directly from service orders.

Additionally, in v25, we’ve added device data for AMI and ERTs, making this data viewable in InfoCenter. External devices for Water/Gas, etc, can be changed out on a Service Order, and device data is available for all services, including unmetered services.

We have also enhanced our Location processes to include uploading locations from planning committees and GIS, and auto-numbering location numbers as they are created in these systems. These improvements are leading to the automation of creating a location directly from FieldSyte in the near future.

Looking ahead, we are actively working on several innovative features that will further automate and simplify processing in CIS. You can help choose and prioritize these features on MyMilsoft.com by submitting and voting on product enhancements.

Your Voice, Our Roadmap: Milsoft Puts You in the Driver’s Seat

This summer, Milsoft launched a game-changing new tool: UserVoice on MyMilsoft.com! We’ve made a commitment to put the power of product enhancement decisions directly into your hands, ensuring our software roadmap truly reflects the needs of your utility.

How It Works: Vote, Suggest, Influence

UserVoice is your dedicated platform for shaping the future of Milsoft’s products. Here’s what you can do right now on MyMilsoft.com:

  • Vote on Existing Ideas: Review detailed write-ups of proposed product enhancements and cast your vote to instantly signal what matters most to your operations.

 

  • Propose New Features: Have an innovative idea that will make your job easier? Don’t see it on the list? You can directly submit your own enhancement ideas for the community to vote on.

 

  • Contribute Context: Elevate existing recommendations by adding comments that provide valuable perspective, real-world scenarios, and detailed reasoning for why a feature is essential.

Transparency in Action

The Milsoft Product Team is actively leveraging the results from UserVoice to finalize our product roadmaps and prioritize future software releases.

But our commitment doesn’t end there:

Once a voted-upon enhancement enters development, you’ll receive progress updates directly within UserVoice. You’ll know exactly which release your requested feature is targeted for, giving you unprecedented visibility into our development cycle.

We’ve already seen incredible engagement, with over 400 votes and comments contributing to our pipeline. Don’t let your brilliant ideas remain unheard!

Log on to MyMilsoft.com today and make sure your voice shapes the next evolution of your Milsoft software!

The 2026 Regional Training Schedule

This year we are offering training in Nashville,TN,  Ft Valley, GA, Pensacola Beach, FL, and Dallas, Texas. If you are looking to increase or refresh your Milsoft software knowledge or if there’s a new hire that could benefit from the training, this is your or their chance to get the quality training needed.

Access the training schedule via mymilsoft.com

2026 Trainings

Brian Lassiter to Serve as the 2026 IEEE REPC Executive Committee Chair!

Milsoft’s own Brian Lassiter, VP of Product, will serve as this year’s IEEE REPC Executive Committee Chair. Brian plans to bring the entire engineering staff to the conference to help answer all your questions.

The event will be held April 1–3 at the Hilton Downtown in Tampa, Florida. If you’re new to the industry or unfamiliar with REPC, this conference focuses on reliability, resiliency, and maintainability in electric power and energy systems. We’d love to see you there!

To Register
To Submit a Paper

Save the Date: Milsoft Users Conference 2026

Mark your calendars! The 2026 Milsoft User’s Conference will take place June 16–18, 2026, at the JW Marriott Austin, Texas. Our conference continues to grow each year, bringing together utility professionals for learning, networking, and collaboration.

The JW Marriott Austin offers excellent meeting spaces and is right in the heart of downtown, putting you close to Austin’s famous live music, local dining, and cultural attractions. Take some time to explore Lady Bird Lake, enjoy the vibrant food scene, or experience the city’s art and music offerings.

Stay tuned for more on sessions, speakers, and social events — you won’t want to miss this chance to connect with peers and explore everything Austin has to offer.

Save the date: June 16–18, 2026 — we can’t wait to see you there!

Milsoft To Increase Benefit of Being a Presenter at the Users Conference

Milsoft recognizes the tremendous value that comes from customers sharing their software and operational expertise with fellow users. To encourage more of these shared experiences, we’re offering a 100% registration fee waiver for any customer presentation accepted into the conference agenda.

If you have a compelling story about your utility and how you’ve used Milsoft software, we’d love to hear it—and so will other utilities.

Contact Us About Presenting

Off the Clock: Julie Henry

Julie Henry became a valued member of the Milsoft team with the acquisition of Daffron & Associates in 2020. For 18 years, she has proudly served our customers in various roles, including project management, account management, and sales.

When off the clock, Julie and her husband, Mike, enjoy spending time outdoors with their family. Camping, boating, hunting, and hiking keep them active throughout the year.

Want to share an “Off the Clock” story with us? We’d love to share it! Send your story and picture to christy.fayard@milsoft.com.

Top 5 Challenges Facing Electric Utility CEO’s Today

 

Top 5 challenges facing electric utility CEOs

While there are many issues CEO’s face daily, we’ll focus on the broader industry challenges facing CEO’s in the here and now.

  1. Surging Power Demand from AI & Data Centers
    • Data center-driven electricity use is rising sharply—currently 6–8% of U.S. generation, projected to reach 11–15% by 2030 DeloitteFinancial Times.
    • This demands urgent investment in infrastructure—utilities are ramping up capital expenditures, expected to reach $212 billion in 2025 (up 22% from the prior year) Financial Times.
    • Ground-level implications include strained grid capacity and the risk of transferring costs to consumers, prompting pushback from regulators and the public Financial TimesTom’s HardwareWall Street Journal.
  1. Aging Infrastructure and Grid Resilience
    • More than 70% of the U.S. grid is over 25 years old, leaving it vulnerable to failures, extreme weather, and other risks Utility Dive.
    • Addressing this entails modernizing physical assets and deploying predictive maintenance—leveraging digital twins and condition monitoring systems to avoid disruptions Utility Dive.
    1. Cybersecurity and Smart-Grid Vulnerabilities
    • As grids become more digitized and interconnected—especially via smart grid components—attack surfaces broaden, increasing cyber risk Utility DiveWikipedia.
    • Cyberattacks have surged (71% increase noted recently), making strengthened defenses, NERC CIP compliance, AI-based threat detection, and response planning non-negotiable priorities Utility Dive.
  1. Workforce Shortages and Talent Retention
    • Utilities face a significant talent gap: nearly half of the current workforce is expected to retire within the next decade, and non-retirement attrition is also climbing Utility Dive.
    • CEOs must invest in recruitment, digital skills training (especially around AI/ML), mentorship programs, career development, and diversity to ensure institutional knowledge isn’t lost Utility Dive.
  1. Policy & Regulatory Uncertainty
    • Federal policy swings—such as funding rollbacks or deregulation—introduce confusion around clean energy programs and planning com.
    • Simultaneously, regulatory frameworks struggle to keep pace with evolving grid needs: permitting delays, funding ambiguity, and unclear cost allocation models (e.g., who pays for data-center infrastructure) add complexity comAdvanced Energy UnitedRedditS&P Global.

Milsoft Current News June 2025 Edition

The Milsoft Utility Solutions Current

 

SUMMER 2025 EDITION

New User Feedback System

Your opinion matters

Milsoft has launched a new system that allows you to vote on existing enhancements and create new ideas.  This new UserVoice system can be accessed by logging into MyMilsoft.com and clicking on your desired product area. There you will see a new section containing the top ranked ideas for that product and the ability to go into the UserVoice system and vote for yourself. Have a great idea that’s not on the list, write it up and post it for others to view.  As we start work on these items, the Milsoft product team will update the UserVoice system with a status and expected release version. We hope you’ll add this tool to your toolbox to continue to help us advance our products for you.

Coming Soon: Version 25.1 Beta Release

Coming soon

Milsoft’s upcoming Version 25.1 release—now in Beta—introduces major usability upgrades across WindMil, DisSPatch, and OMS. The new Display Tab offers a centralized way to control Map Layers, Map Points, Outage Overlays, and Weather Maps. WindMil users will benefit from Field Preview windows, updated capacitor analysis behavior, and refined concentric neutral cable data. DisSPatch users will find enhanced tag sizing controls and more flexible crew assignment in the Assessment Manager. OMS enhancements include AI-powered voice transcription for IVR, improved fault locator options, and a new integration with Verizon Connect AVL. The public-facing Web Outage Viewer now supports Unauthenticated Outage Reporting and hides outages from view. AMI Auto Restore can also be set to act only on verified outages. This feature-rich release streamlines workflows, saves time, and brings more automation and insight to your operations. Stay tuned—the full rollout is just a few weeks away, packed with tools our users have been asking for.

UC 2025 in the Books

Thank you!

 

We set yet another record attendance at the 2025 UC.  A sold out Expo with some of the industries best vendors, over 100 sessions dedicated to the products you use, and a lot of fun; Nashville had it all. We want to thank everyone for taking the time to come to Nashville and enjoy the conference with us.

Record attendance at the 2025 UC

UC presentation

UC presenter

 

If you didn’t get to make it this year, plan now for 2026 as we will be visiting Milsoft’s home state in Austin, TX, June 16 – 18, 2026. See you there!

June 16-18, 2026, JW Marriot

Milsoft Founder Honored with Prestigious

IEEE PES Award for Excellence in Power Distribution Engineering

IEEE Award We are proud to announce that Milsoft founder and Chairman of the Board, Wayne Carr, has been named the recipient of the 2025 IEEE PES Award for Excellence in Power Distribution Engineering. This prestigious honor recognizes his groundbreaking contributions to electric power distribution that have improved reliability and sustainability across the industry. Selected through a highly competitive and rigorous process, Wayne’s work has had a lasting impact on how utilities approach distribution engineering challenges. His leadership and innovation have shaped industry practices and inspired the next generation of engineers. Upcoming Training Events in Dallas

Upcoming Training Events in Dallas

Computer with graduation cap

Dallas/Southlake Training Events DisSPatch/OMS August 5 – 7 (17 seats available) LightTable Coordination and Arc Flash August 12 – 14 (18 seats available) Milsoft Model Editing August 18 – 19 (12 seats available) WindMil Basic Analysis August 20 – 21 (11 seats available) WindMil Advanced August 26 – 28 (13 seats available) Regional Training Dates

Off the Clock: Wayne Carr Off the Clock: Wayne Carr

I like to say I’m semi-retired—which means I work on what I want, when I want. It’s a blessing from God that, at 77, I can still stay connected to Milsoft, its people, and our customers. I especially enjoy reconnecting with longtime friends and meeting new ones at the Users Conference. My most important job is caring for Carol, my wonderful wife of 55 years. Her health challenges have slowed her down, and I’ve learned to help with laundry, make beds, and even cook a little—all of which I find surprisingly rewarding. I still love yard work—it keeps me active and feels like “real” exercise, unlike the gym. I also enjoy fishing, especially fly fishing in the mountains, though I’m happy casting a line anywhere. Time with our grandchildren is the greatest joy. Their games, performances, and celebrations remind me that grandchildren are truly one of life’s richest blessings.

Milsoft Current News January 2025 Edition

The Milsoft Utility Solutions Current

Stay informed with the Milsoft Current Newsletter

January 2025   |   Milsoft News

Bill Kersting 1936 – 2025

In Memory of Bill Kersting 1936 – 2025

Honoring a Legacy: Bill Kersting’s Pioneering Contributions to Utility Engineering

At the beginning of Milsoft’s journey in 1989, I frequently heard about Professor Bill Kersting at New Mexico State University while demonstrating engineering software to engineers who were his former students. It quickly became evident that these graduates were more like disciples than mere students. They made it clear that if we did not adopt Bill’s methods for engineering analysis calculations, they would not consider our software accurate or valid.

In 1990 or 1991, we contacted Bill to explore the possibility of working with him and incorporating his methods. Bill graciously agreed to travel from Las Cruces, New Mexico, to Abilene, Texas, to meet with us. At the time, Bill and Howard Phillips were developing and selling a distribution engineering software package that competed with ours. Despite this, Bill was generous enough to offer expertise and assistance in defining and developing electrical distribution engineering software. From that point forward, we adopted the algorithms he developed and recommended.

Bill maintained a contract with Milsoft from the early 1990s until his recent passing. Whenever I reached out to Bill for algorithms to support advancements in WindMil, he would deliver them within weeks in a format that seamlessly integrated into our software. This collaboration proved immensely successful and eventually led to Bill using WindMil as the reference software for his textbook series, Distribution System Modeling and Analysis with MATLAB and WindMil. Today, this textbook is the most widely used of its kind in universities teaching power engineering.

In recent years, Bill co-authored the textbook with Dr. Robert Kerestes of the University of Pittsburgh. Our relationship with Bill has now extended to Dr. Kerestes and his students, who will strive to fill Bill’s role as Milsoft’s engineering domain experts. In 2009, Bill was honored as the first recipient of the A.P. Seethapathy Rural Electrification Excellence Award.

“Established in 2008, the IEEE PES IAS A.P. Seethapathy Rural Electrification Excellence Award recognizes exceptional power engineers who have worked, implemented, or innovated better and more affordable electrification technologies for the rural sector.”
(From the IEEE PES webpage)

I know of no other individual in the electrical distribution engineering community who has contributed as much or commanded as much respect as Professor Bill Kersting.

Wayne Carr, Chairman of the Board

Software update

Release of E&O 24.2

We have just completed the release of version 24.2 of our E&O solutions. This release contains several new features that we are excited to get to you. We have added the Azure online maps to Streaming Landbase to replace Bing. You can also connect to your own published tile base map URL now in Streaming Landbase. In WindMil, there is now a set of tools to store results sets, allowing you to load them into the model for comparison against the current run. In DisSPatch, outages can now automatically get the restoral time from the first AMI meter On time reported into the system and we have added an outage address field to outages to allow for an easier way to see a physical address of a reported outage. There are several other improvements and new features included in the release and you can view videos on those features for OMS and EA.

UC Call for Presentations

UC Call for Presentations

We are well on our way for planning for the 2025 Milsoft Users Conference, which will be held in Nashville, TN June 3-5. We are looking for customers to participate in the conference by presenting a topic of your choice as part of the program. Unique projects, how you use the software, internal training programs, IT Issues, are all very popular topics. Remember that Presenters at the conference receive 50% off their registration fee. Submit your ideas to brian.lassiter@milsoft.com

Hello

Welcome NISC Customers to the Milsoft Family

We want to take a moment and welcome the customers from NISC who have migrated over to Milsoft for direct EA support. NISC ended our 30+ year agreement to provide Milsoft EA software to NISC members at the end of 2024 and we look forward to serving you directly for years to come.

If you need help getting your Milsoft EA licensing going directly from Milsoft, please email sales@milsoft.com.

Milsoft Utility Solutions booth

2025 Training Opportunities Published

We have published our regional training schedule for 2025.  If you can’t make it to a regional class or have multiple people you would like to train at your company, don’t forget that our training team can come directly to you.  Contact your regional account manager to discuss building a training program that is right for you.

Upcoming Events

TechAdvantage 2025:
Atlanta
March 10-12
Booth 1623

DistribuTech 2025:
Dallas
March 25-27
Booth 1340

DisSPatch/OMS
Feb 25, 2025 to Feb 27, 2025
Nashville, TN

LightTable Coordination and Arc Flash
Feb 18, 2025 to Feb 20, 2025
Nashville, TN

Milsoft Model Editing
Feb 10, 2025 to Feb 11, 2025
Nashville, TN

WindMil Advanced
Mar 04, 2025 to Mar 06, 2025
Nashville, TN

WindMil Basic Analysis
Feb 12, 2025 to Feb 13, 2025
Nashville, TN

Off the Clock: Brad Fuqua

Off the Clock: Brad Fuqua

Brad Fuqua has served in a variety of roles at Milsoft over the last 22 years. Starting in our marketing department, Brad found his calling once he moved into a more technical and customer facing role on the OMS Support team. After almost 12 years of serving our customers, Brad and his family relocated to Colorado where he used Milsoft’s solutions daily working for an electric cooperative.  Brad rejoined the Milsoft team in 2022 as the Product Owner for OMS and GIS. As a lifelong Jeep enthusiast, when Brad isn’t busy wrangling software bugs and features, he enjoys working on and driving his 2006 Jeep Wrangler Unlimited. Brad and his wife, Summer, will celebrate their 25th anniversary in July. Their son, Ethan, graduated from high school last May and has enlisted to serve in the U.S. Air Force. Their daughter, Addie, is a sophomore at Wylie High School and plays alto sax in the Pure Gold band. Spending quality time with his family, cheering on his beloved Kentucky Wildcats basketball team, and singing and playing on the worship team at his church keeps Brad’s life full and fun when he’s off the clock.

Red Jeep

Want to share an “Off the Clock” story with us?
We’d love to share it!
Send your story and picture to christy.fayard@milsoft.com

The Milsoft Current: 2023 Q4 Newsletter

The Current by Milsoft Utility Solutions

Stay informed with The Milsoft Current newsletter.

December 2023   |   Milsoft News

 

Taking off!

New Milsoft Customer Portal!

Milsoft’s customer website, www.mymilsoft.com, has been fully redesigned and will be released to all customers on Monday, December 18, 2023! The new site maximizes the information available to our customers in the least number of keystrokes possible. That meant placing all of your solution-specific content on one page. From your solution page, you’ll be able to:
  • Stay updated on the latest news and product advisories
  • Watch training videos and read support documentation
  • Schedule/Access Software Upgrades
  • Register for Training Events
  • View, Edit, or Enter New Support Cases
  • Contact the Milsoft team or Product Advisory Board

While the above examples are significant improvements, we also added cutting-edge search capability. As soon as you start typing in the search bar, you’ll begin seeing anticipated results. Click on any of those or refine your search using the three category filters. Access to your content has never been this easy and comprehensive.

At Milsoft, we want to ensure all our customers have access to the information and support they need to succeed. So, as we transition to the new customer portal, please let us know how we can make it even better!

How to log into the new MyMilsoft portal

 

 

Updating our software

E&O 23.2 Release

Currently in beta testing, we are excited about the upcoming release of E&O version 23.2. This release includes several new features and fixes across the products. Some of the highlights are:

  • Model Generation on Consumer Elements as part of the Behind the Meter module
  • Web Based Crew Manager in OMS
  • New data grid capabilities
  • Additional tools for working assessments with outages
  • Photo integration with Assessments and FieldSyte

Expect an email announcement in the next few weeks on the release of 23.2.

 

Presentation during the conference

Present at the Milsoft UC

The 2024 Milsoft Users Conference is scheduled to be held June 4-6 in Nashville, TN. We are currently looking for volunteers to take part in the conference by presenting a topic of your choice on how you use Milsoft software daily. Presenters receive a 50% discount off the registration price for the conference. Email you paper topic to brian.lassiter@milsoft.com to be considered.
2024 Milsoft Training

Save the Dates!

2024 Milsoft Training Dates January through March

Major Event Workshop

Feb 6 – Feb 8
Myrtle Beach, SC

Milsoft Model Editing

Feb 19, 2024 to Feb 20, 2024
Myrtle Beach, SC

WindMil Advanced
Mar 05, 2024 to Mar 07, 2024
Myrtle Beach, SC

WindMil Basic Analysis
Feb 21, 2024 to Feb 22, 2024
Myrtle Beach, SC

View more training opportunities

 

Latest in Off the Clock

Off the Clock

For 19 years, Ed Carlson has worn several hats with Milsoft. Regardless of his role, Ed’s passion for meeting or exceeding customer expectations has taken him to his current role as Director of Customer Experience. When he’s not looking for more ways to keep customers happy, he loves spending time with his wife, Patty, and their wonderful family. Off the clock, Ed is a fisherman. Whether it’s big mouth bass caught with plastic worms, Carolina rigged, or Redfish on live shrimp, it’s all about knowing what needs to happen to get the job done, something he’s been doing for 19 years when he’s not off the clock.

Catching a big fish

More fish we caught

Want to share an “Off the Clock” story with us? We’d love to share it! Send your story and picture to christy.fayard@milsoft.com.

The Milsoft Current: 2023 Q3 Newsletter

The Current by Milsoft

August 2023   |   Milsoft News

An amazing 2023 Users Conference marks the year’s halfway point and puts the icing on the cake for our newsletter featuring notable updates and current news.

 

 

Thanks for attending!

The 2023 Milsoft UC is a Wrap!

Thanks to everyone who attended the 2023 Milsoft UC in Ft. Worth, Texas.

 

UC 2023 unveiled many new product features, including Planned Outage tools in OMS, Array and Inverter modeling in WindMil, and an early preview of the new ArcPro WindMilMap system.  Most of the new features presented at UC are available in the current releases, so be sure to get an upgrade if you haven’t already.

 

We had a great evening event at the classic Billy Bob’s Texas honky tonk, where several brave attendees took on the mechanical bull.  We are already hard at work on software and planning for next year’s UC.  If you couldn’t make it this year, we hope you plan to come to Nashville next year on June 4-6.

2023 UC PRESENTATIONS

 

 

Our platform on tablets

Milsoft FieldSyte™ Electric Projects Released

Milsoft’s latest software venture into Field Design/Staking software is officially available for iOS, Android, and Windows devices! FieldSyte Electric Projects automates repetitive staking processes, streamlines workflows, and integrates seamlessly with accounting/inventory systems as well as with WindMil® and WindMilMap®. Real-time collaboration and standardized staking methods enable better communication and risk mitigation. The result? Increased cost savings, improved project outcomes, and heightened customer satisfaction.

To learn more about FieldSyte Electric Projects, contact us!

 

 

What's new?

Product News

Milsoft Behind the Meter™ Module Released

With the release of version 23.1, you now have the ability to model solar arrays and inverters with the new Milsoft Behind the Meter Module.  This module gives you access to new elements, settings, and symbols to allow for the detailed modeling of panels and their associated settings, arrays with associated control types, and various other options.  As we continue building out the Behind the Meter module, we will add generation to the Consumer Element, advanced analysis functions, and other behind-the-meter components like vehicle chargers and battery storage.  Get more information on the Behind the Meter module.

 

Calls Manager Bids Farewell

As we move forward with new products, we must say goodbye to some we have used for years.  The Windows Desktop version of Calls Manager will no longer be included in releases after 2023.  We have released a new Calls Manager Service that uses web browsers to enter and work calls.  If you aren’t already using this new web-based version, we suggest you get it going soon so your team members can be up to speed on the change prior to any large storm events.  It has the same look and feel as the old Calls Manager but with some new features.  It’s easier to roll out and keep updated since it’s web-based, users need a shortcut on their computer instead of an app installed.  If you have questions regarding Calls Manager, please contact the OMS Support team at support-oms@milsoft.com.

 

Support Update – E&O Licensing and Windows Server 2012

A reminder that Milsoft licensing will no longer support weaker cipher suites from the TLS 1.2 protocol starting on October 10th, 2023.  Windows Server 2012 and Windows Server 2012 R2 do not support these cipher suites, and there are no updates available from Microsoft to add support for them.  The same applies to Windows 8.1, which reached the end of support life in January 2023.  If affected, please upgrade to Windows 2019 and above or Windows 10 and above.

Save the date!

Save the Date!

Milsoft Regional Training Events

Engineering Analysis Training

Milsoft Model Editing
October 30 – 31 | Nashville, TN

WindMil Basic Analysis
November 1 – 2 | Nashville, TN

WindMil Advanced
November 7 – 9 | Nashville, TN

Milsoft Model Editing
November 27 – 30 | Online Training

WindMil Basic Analysis
December 4 – 7 | Online Training

LightTable Coordination & IEEE 1584-2018 Arc Flash Standard
December 11 – 14 | Online Training

OMS Training

DisSPatch
November 14 – 16 | Nashville, TN

CIS Training

CIS Overview
October 24 – 25 | Nashville, TN

WMS Training
Work Order System Process
October 26 – 27 | Nashville, TN

2024 Milsoft Users Conference
June 4 – 6 | Nashville, TN

Advisory board

2023-2024 Advisory Board Results Are In!

We thank our thirty-four Advisory Board members for helping Milsoft with product and Users Conference strategies for 2022 through 2023. The Advisory Board continues to be relied on by Milsoft to help form and execute product and conference strategies. They make our decisions more informed and productive. The results for 2023-2024 are in and listed below.

Congratulations!

We look forward to working with all of you!

EA Board

Justin McCann – West Kentucky RECC
Hillary Proffit – Toth & Associates
Kevin Bishop – Peoples EC
Karan Patel  – Rappahannock Electric Cooperative

OMS Board

Eric Mccollum – Blue Ridge EC
Sharon Smith – Carteret Craven EMC
Matt Tepera – Union Power Cooperative
Kevin Seeholtz – South Central Power Company

GIS Board

Jeremy Herring – South Plains EC
Matt Price – Northern Lights
Jennifer McMillan – NineStar Connect
Chad Pence – United Cooperative Services

Communications Board

Kristen Thorne – Southern Pine Electric
Jeff Hanson – CRC
Christopher Tilley – City of Bryan
Justin Stroupe – New Braunfels Utilities

CIS Board

Robert Bernhoft – United Cooperative Services
Kayla Sanders – Navasota Valley EC
Christy Tucker – C&L Electric Cooperative Corporation
Shelley Bearden – CDE Lightband

FMS Board

Tara Alderman – Carteret Craven EMC
Jessica McLaughlin – CDE Lightband
Andrea McArthur – Crawfordsville Electric Light & Power
Kelli Bentley – Anniston Water Works & Sewer Board

WMS Board

Christine Strecky – Shenandoah Valley EC
Cory Menzel – United Cooperative Services
Kerstin Helm – Jasper-Newton EC
Michael Osborne – Sussex Rural EC

 

 

Taking a trip

Off the Clock

Greg Shirek has been with Milsoft for 15 years and when he’s not actively supporting customers and managing Engineering Analysis, he enjoys family time, the outdoors and bow hunting. His daughter enjoys the range as well!

Composite image of Greg Shirek hunting

Want to share an “Off the Clock” story with us? We’d love to share it! Send your story and picture to christy.fayard@milsoft.com.

Strengthen Customer Communications With Milsoft Hosted IVR

Make it easy for your customers to access user-friendly automated customer service 24/7/365 when a live operator is not practical. Join the growing number of public power utilities turning to the hosted interactive voice response (IVR) system from Milsoft Utility Solutions.

In partnership with Hometown Connections, Milsoft provides the most powerful engineering, operations, and customer service software with the best technical support in public power.

Hosted IVR Solution

Deploy the Milsoft hosted IVR solution to eliminate busy signals, answer customer questions, assemble crews after hours, or alert customers of system status automatically. The benefits of the Milsoft hosted IVR communications system include:

  • Customers may access billing and service scheduling options through an intuitive and personal interface.
  • Telephone, email and text message options allow you to interact with your user base at any time using their preferred communications channels.
  • Customers can report outages and receive outage updates while keeping staff resources free to focus on restoring power quickly.
  • You can empower customers with add-on services such as bill payment and account inquiries.
  • Learn more by watching this Milsoft IVR video.
  • The Milsoft hosted solution provides all the benefits of IVR in a way that makes it practical for even the smallest public power system.
  • It is simpler and less expensive to deploy and maintain than on-site facilities.
  • You have more flexibility, capabilities, and availability while avoiding capital investment, equipment maintenance and upgrades, and staffing.
  • The call volume your utility can handle increases.
  • Equipped with the latest Storage Area Networks and cloud technologies, Milsoft can host your IVR in state-of-the-art facilities so secure and well regarded that the FBI is a client.
  • Highly regarded for a long and successful track record of service to public power, Milsoft offers one solution for all of your customer interaction needs.

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