March 18, 2020, Abilene, TX: Amid mounting U.S. concerns and warnings regarding the spread of COVID-19 (coronavirus), Milsoft and Daffron are closing public access to all of our office locations (Abilene, TX; Pensacola, FL; Bowling Green, MO; Fayetteville, AR; and Ontario, Canada) for the next two weeks, and thereafter to be determined as circumstances progress. During this time, most of our employees will be working remotely from home, in accordance with CDC guidelines, the latest governmental recommendations and applicable requirements.
Both Milsoft and Daffron are fortunate in that we have longstanding systems in place that allow our employees to be safely at home with their families, when and as needed, while diligently remaining on the job (not just on call, but actively on the job) with uninterrupted and undiminished functionality and service to you, our customers, including but not limited to all Hosted Daffron® and Milsoft IVR™ services as well as stand-alone software support.
Please rest assured that our unparalleled Customer Service and Support teams are ready and able as ever to take your calls and tend to your utility’s needs throughout this difficult time. As so many of you have found them to be during local disasters of storms, fires, freezes, and other disruptive acts of nature, our Support and Service lines are fully staffed and on the job, as are our trainers, remote installers, product developers, technical coders, and business personnel.
In short, both Milsoft and Daffron are completely open for business as usual — just without the physical handshake. Due to rapidly increasing restrictions on travel and face-to-face interactions, our regional account managers are not likely to be attempting personal sales calls or customer site visits any time soon, but they are on the job and readily available by phone, email and social media. Appointments previously set for site visits may need to be rescheduled or taken online, and our regional training sessions may be postponed. As our 2020 Users’ Conference is still on schedule for June 16-18 in Fort Worth, we continue to monitor advisories and conditions closely.
For more information on the coronavirus, we recommend getting updates and advice directly from the CDC’s website: https://www.cdc.gov/coronavirus/2019-nCoV/index.html.
We appreciate your confidence and wish you and your families well.