Your Outage, Under Control

The Milsoft Outage Management System (OMS) is a software solution designed to help electric utilities manage power restorations more efficiently while improving customer communication.

• Integrated Data Centralization: The system integrates with other critical utility tools—including Automated Metering (AMI), SCADA, and Billing—to provide operators with a single, comprehensive view of the electrical system.
• Predictive Outage Analysis: Utilizing a detailed circuit model, the OMS can predict the exact location of a fault or outage. This eliminates the need for long line patrols and allows crews to be dispatched directly to the affected equipment.
• Advanced Engineering Tools: Engineers can perform fault analysis and load/voltage studies on the circuit model. A “Switching Scheduler” feature allows them to test restoration scenarios and send approved action plans directly to operators.
• Mobile Workforce Management: Through FieldSyte, field personnel can access the complete data model and manage outage tickets in real-time on mobile devices (iOS, Android, or Windows), even when disconnected from the network.
• Enhanced Customer Communication: The system reduces the burden on staff by using automated IVR, texting, and email to provide customers with real-time updates and estimated restoration times (ETR).
• Public Transparency: A Web Outage Viewer provides a public-facing map where customers can view active outages and report their own service interruptions online.
• Storm Recovery Tools: Features like StormSyte and Milsoft DTN are specifically designed to help utilities scale their response during major weather events and large-scale outages.

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