Communications & Customer Engagement
Milsoft’s Interactive Voice Response systems are designed to provide fast, reliable performance in a variety of utility environments. Time tested and proven effective, Milsoft’s IVR systems currently help hundreds of utilities effectively manage call loads and handle time-consuming customer interaction.
An Interactive Voice Response (IVR) System is a powerful tool used for the automated call handling of large numbers of phone calls for an extended time. The IVR System provides critical call volume assistance when you need it most; during times when customers are desperate to give or receive information regarding the status of the services you provide. Milsoft also offers Milsoft Overflow Call Handling that assures that no customer will ever get a busy signal. Customers get an immediate update on their disruption. With Milsoft IVR, you are not just limited to phones. Milsoft IVR has texting, email, social media, and online options for receiving and delivering critical information.