Milsoft’s CrewCommand saves time in critical situations where quick action is essential.
CrewCommand is available as an add-on feature for Milsoft’s IVR and Milsoft’s OCM systems and is designed to aid the dispatcher in quickly assembling crews by automatically calling potential crew members to report for service. Too much time is usually wasted dialing and redialing the phone, one number at a time as well as juggling seniority, overtime and other criteria that have to be considered in assembling a crew. CrewCommand automatically provides dispatchers with the ability to designate, contact, and assemble crews in a fraction of the time these tasks normally take.
CrewCommand automatically places calls to all the individuals on the list, stopping only when the desired crews have been assembled and dispatched, or when the dispatcher stops the calls. The dispatcher can also predetermine a call-out time frame, setting start and end times for the call-out in advance. A dispatcher can track the progress of the calls on the CrewCommand screen, which shows the activity on the call-out phone lines and the action/result of each call to a potential crew member.
CrewCommand retains all of the information it collects during a call-out, providing a record to document the calls and employee responses. A history of each employee’s response to a call-out is retained and stamped with time and date information.