Milsoft's Automated Customer Service System (TeleLink®) is a powerful tool for bolstering customer and employee satisfication levels. Each day, employees spend hours on simple, repetitive tasks. As a result, Customer Service Representatives often don't have time to deal with complicated issues. When this happens, it is often the customer who suffers. With TeleLink handling common requests, utility employees can devote more time to resolving difficult problems and providing a higher level of customer service.
A significant number of employees would be required to match TeleLink's level of customer service support. For most utilities, this ongoing cost would prevent them from providing this level of service. With TeleLink, a reasonable, one time investment can eliminate the need for more CSR's, reducing both utility overhead and long-term expenses.